Privacy policy

Privacy Policy

Last updated: June 27, 2025

At Venora Perfumes, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”). Venora Perfumes is powered by Shopify and operates in accordance with relevant privacy laws, including the Privacy Act 1988 (Cth) in Australia and, where applicable, the General Data Protection Regulation (GDPR).

By using our Services, you consent to the practices outlined in this Privacy Policy.

Personal Information We Collect

We collect personal information directly from you, automatically through your device, or via third-party partners. This may include:

a. Information You Provide Directly:

  • Full name, billing and shipping addresses

  • Email address and phone number

  • Payment details (e.g., card number, PayPal)

  • Account credentials if you register (e.g., username, password)

  • Information provided via forms, surveys, customer service requests, or product reviews

b. Automatically Collected Information:

When you visit our site, we automatically collect certain data including:

  • IP address, browser type, and device information

  • Pages viewed, time spent on the site, and referring URLs

  • Cookie identifiers and analytics tracking information

This information is collected using technologies such as:

  • Cookies (small data files stored on your device)

  • Log files

  • Web beacons, tags, and pixels

You can manage cookies by changing your browser settings. Learn more: www.allaboutcookies.org.

How We Use Your Personal Information

We use your personal information to:

  • Fulfil your orders and provide customer service

  • Process payments and handle refunds, exchanges, and returns

  • Improve and personalise your shopping experience

  • Send communications, including order confirmations, promotions (if you opt in), and important service updates

  • Protect our store from fraud, unauthorized activity, or misuse

  • Comply with legal obligations or respond to lawful requests from authorities

We may also use your browsing and purchase history to offer targeted advertising through platforms such as Facebook, Google, or Shopify’s ad network.

How We Share Your Information

We only share your personal information as necessary and in accordance with this Privacy Policy:

  • With Shopify (our eCommerce platform), for order processing, analytics, and store functionality

  • With service providers, such as couriers, payment gateways, customer service platforms, and marketing tools

  • With analytics and advertising partners, including Google and Meta, to help us measure and improve performance

  • With legal authorities, if required to comply with law or protect our rights

  • In the event of a business sale, merger, or acquisition

 

For details on how Shopify handles your data, visit the Shopify Privacy Policy.

 

Behavioural Advertising

We use your data to provide personalized advertising on third-party platforms. You can opt out of targeted advertising using the links below:

Do Not Track

Please note that we do not alter our data collection or usage practices when we receive a Do Not Track signal from your browser.

Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate data

  • Delete your personal data

  • Object to or restrict data processing in certain contexts

  • Withdraw consent to marketing communications at any time

  • Export/transfer your data to another provider (data portability)

To exercise these rights, please contact us at:

info@venoraperfumes.com.au
27 Aquila Street, Box Hill, NSW, 2765, Australia

We may require identity verification before processing your request and will respond within timeframes required by law.

Data Security & Retention

We take reasonable steps to protect your personal data from unauthorized access or disclosure, including the use of encryption, secure servers, and access controls.

We retain personal information only as long as necessary:

  • To fulfill orders or maintain your account

  • To comply with legal obligations

  • To resolve disputes or enforce our terms

International Transfers

Because we use Shopify and global service providers, your data may be processed or stored outside of Australia. When data is transferred internationally, we rely on appropriate legal safeguards such as Standard Contractual Clauses.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect or process data from minors. If you believe a child has provided us with their personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal information, you may contact us at:

Venora Perfumes
info@venoraperfumes.com.au
27 Aquila Street, Box Hill, NSW, 2765, Australia